Refund policy

Last updated: October 16, 2026

Return & Refund Policy

Thank you for shopping with us! Every item in our store is carefully handcrafted, made to order, or custom-engraved. Because of the labor-intensive and unique nature of handmade goods, please review our policy below prior to completing your purchase.

All Sales are Final

Due to the handcrafted nature of all our products and the custom specifications of personalized items, we do not accept returns, exchanges, or refunds once an order has been placed.

  • For non-personalized handmade items: All sales are final. We encourage you to review product details and dimensions carefully before purchasing.

  • For Custom & Personalized Items: Please double-check all text, spelling, colors, and design details before finalizing your order, as custom items cannot be altered once production begins.

Damaged, Defective, or Incorrect Items

We take immense pride in the quality of our craft and inspect every piece prior to packing. However, if your order arrives damaged during shipping, has a manufacturing defect, or if we sent the incorrect item:

  1. Notify Us Within 5 Days: Email us within 5 calendar days of delivery at ashleybrandco@gmail.com.

  2. Include Proof: Please provide your order number, a short summary of the issue, and clear photos of the affected product as well as the original shipping box/packaging.

If approved, we will gladly craft and ship a replacement for the item at no extra charge.

Monetary refunds are only issued if a replacement cannot be produced.

Consumer Rights & Statutory Protection

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To report damaged items, inquire about an issue with your delivery, or ask questions regarding this policy, please contact us at:

Email: ashleybrandco@gmail.com